Conditions of Use

Shopping Our Store
On each page of this website you should see a products navigation box towards the left of the screen. Click on each category in the products navigation to bring up subcategories for that section. You can then click on each one of the subcategories to view products from that section. Usually there are 10 products displayed per page in each of the sections if the section contains that many products. To view more products in each section, click the numbers to the bottom of the page to bring up the next 10 items in that particular section.

Ordering An Item
When you have found an item that you would like to purchase, click the buy it now button located under that particular product. This will add the product to your cart and. You can then shop for more items, or you can click the checkout button to enter your customer information and payment details. To purchase more than one of the same item, click the checkout box and you should be able to adjust the item totals easily on the cart page. What if an item is out of stock? In the event of any item being out of stock, we will advise you on the revised delivery date and you may decide whether or not to continue with your purchase. How do I know when you've received my order? As soon as we receive your order you will be notified by email. Please ensure that you enter your email address in the specified field at the time of your order. If we have any queries regarding your order we will contact you via email.

Checking Out
When you reach the checkout page you will be asked to enter your customer details. - Make sure you provide complete and correct details. Someone will contact you shortly with payment instructions. Pricing Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

Price Match Policy
We do our best at price matching our competition. Please email us a link to a Asia based shop and we will beat their price provided it is a current model item. Check to make sure that our competitor also provides free shipping as that will affect your final price.

Tech Support
All Viner Asia customers may mail us technical questions. We will research your problem and get back to you as fast as possible. Questions? If you have any questions or difficulties ordering from viner-asia.com, please e-mail garrey_lhc@viner-asia.com and someone will assist you shortly.

Frequently Asked Questions
Where can I get more information on the products you sell? Please visit manufacturers web site for detailed technical information.

Can I pay via TT Bank Transfer?
Yes.

Can I pay via credit card?
No.

Do you accept money orders?
No.

Do you accept personal cheques?
Yes. Only valid for Malaysia Banks.

Do you match prices from other websites?
Yes. We will usually match prices from other, Asia based, comparable websites for the same product. You must email us a link to the site with the lower price and your contact information. We will then contact you for the rest of the details in your order.
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